Cannot send/receive from my email client

Below are steps you can take to troubleshoot why you cannot send/receive email from your email client.  Keep in mind that this is a very linear process, so please do not skip a step.

Close and reopen email client

Sometimes an email client itself can cause problems preventing email from being sent or received.  A quick procedure you can do is simply close and reopen the program, and then try to send and receive again.  You may even want to wait 5 minutes, and then try again.  

If the problem still persists, please continue to the next section.

Verify email settings are correct

If the email settings are incorrect, you will not be able to download your email.  Please click on a link to verify your email client settings:  

Outlook 2000/2003
Outlook Express 6.0
OS X Mail
Other email client...

If the problem still persists, please continue to the next section.

Verify your website does not have a billing block

If your hosting account is past due for a number of weeks, a billing block will be placed on your website.  This will block will prevent your website from showing up, and also disable access to email.  Please visit your website to ensure you do not have a billing block.  If you cannot view your web site, contact us ASAP to enable your site.

If you do not have a billing block on your website, please continue to the next section.

Verify domain name is working and pointed correctly

Since email is dependent upon your domain name, if your domain name expires, or is not pointed to us, you will not be able to send/receive email.  It will also prevent your website from showing up.

For instructions on how to view your domain name information, and make sure your name servers are pointed to us, please visit the following links:

Repointing an existing domain name
View your domain whois information

If your domain name is not expired, and is correctly pointed to us, please continue to the next section.


Check for email forwarding

In order to test the email account, you will need to temporarily remove any email forwards that are on it.  For information on email forwards, please visit the following link:

Setting up an email forward

Once you have verified that there are no email forwards on the account, please continue to the next section.


Test the webmail account

Now that we ruled out any other possibilities, we can finally test the email account.  You will need to log into webmail and perform a test send/receive message to another email address.  Please make sure the test email does not go into a spam or bulk email folder.  In rare circumstances, the message may be delayed up to 5 or 10 minutes.  If necessary, perform a send/receive to a email address at another domain name.

Results

I am able to send/receive from webmail

Your webmail is working correctly, but most likely, your ISP is blocking you from correctly sending and receiving email.  This problem is especially common with sbcglobal.net users.

To resolve this, you will need to edit the email client settings, and remove our Outgoing Mail Server (SMTP), and use the one from your internet service provider (ISP).  You will also need to edit the Outgoing mail server properties, and enter your username and password from your ISP.  If you do not have this information, or need assistance with this, please contact your ISP for help.

I am able to send/receive from webmail, but I had to turn off an email forward

Your webmail is working correctly.  The servers are correctly handling the email, and is delivering it to the proper location.  Since the email is not appearing in the forwarded email account, the problem lies on the server the email is being forwarded to.  To resolve this, you will need to contact email administrator on the forwarded domain, and have them look into it.

I am not able to send/receive from webmail - please contact support

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